Search Salaries

Click on job titles to view salary data, or select 2 jobs to compare.

Salaries

View salary and benefits information
Alternate job titles: Contact Center Scheduling Manager | Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Workforce Management and Scheduling Manager

The Customer Service Center Forecasting/Optimization Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Customer Service Center Forecasting/Optimization Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Customer Service Center Forecasting/Optimi more...



Alternate job titles: Decision Support Software Manager | Decision Support Tools and Solutions Manager

The Information Center/Decision Support Manager updates the upper management on decision support findings on regular basis. Manages a team of decision support staff to deliver high quality solution. Being an Information Center/Decision Support Manager requires a bachelor's degree in a related area. Coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. In addition, Information Center/Decision Support Manager typically reports to top management. The Information Center/Decision Support Manager manages subordinate staff more...


Alternate job titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager | Workforce Management and Scheduling Manager

Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day more...


Alternate job titles: Contact Center Traffic and Scheduling Manager | Call Center Traffic and Scheduling Manager | Traffic Workforce Manager

The Customer Service Center Traffic and Scheduling Manager oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Manager ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In more...



Alternate job titles: Customer Service Training Manager | Customer Service Coaching and Training Manager

The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skil more...


Alternate job titles: Decision Support Specialist | Decision Support User Solution Delivery Specialist

The Information Center/Decision Support Analyst - Specialist assists in the preparation, deployment, and delivery of decision support tools to users. Provides guidance and solutions to users working with decision support software and data tools. Being an Information Center/Decision Support Analyst - Specialist requires a bachelor's degree. Analyzes user requirements and evaluates functionality and configuration options available for existing and new software. In addition, Information Center/Decision Support Analyst - Specialist typically reports to a supervisor or manager. Being an Information more...



Alternate job titles: Decision Support Project Specialist | Decision Support User Group Project Specialist

The Information Center/Decision Support Consultant - Senior analyzes user requirements and evaluates functionality and configuration options available for existing and new software. Provides technical guidance and solutions to user groups working with decision support software and data tools. Being an Information Center/Decision Support Consultant - Senior plans, coordinates and monitors projects to prepare, test, and deploy decision support tools, reports, dashboards and models to users. Delivers user training and coaching to facilitate problem solving and decision making using hardware, soft more...


Alternate job titles: Call Center Operations Manager

Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stake more...


Alternate job titles: Call Center Operations Senior Manager

Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholder more...



Alternate job titles: Contact Center Scheduler I | Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Workforce Management Analyst I

The Customer Service Center Scheduler I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Customer Service Center Scheduler I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Customer Service Center Scheduler I ma more...


Hot Topics for HR Professionals

Fill the Gaps

With CompAnalyst Market Data you have access to the largest and most reliable HR-reported compensation data set. Market price hot jobs, industry-specific positions, and even combine jobs to map to your specific needs, drastically reducing your data gaps.

Bring Order to Chaos

Without a well-defined process it is nearly impossible to manage job descriptions effectively.

JobArchitect gives you the flexibility to design a workflow for your organization or upload an existing one. With our centralized command center, you can track progress and job description status with ease. And your revision history is automatically documented, giving you insight into how a position has evolved over time and a paper trail to support audits.

Compdata Surveys

Get comprehensive data and unparalleled insights into total rewards practices across the US for the industries and pay markets you care about most.

Hot Topics for Job Salary Data

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market pricing for benchmark jobs and jobs in your industry.

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Get the latest market pricing for benchmark jobs and jobs in your industry.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Search thousands of open positions to find your next opportunity.