Customer Experience Analyst

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Customer Experience Analyst supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Being a Customer Experience Analyst utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Additionally, Customer Experience Analyst collaborates with cross-functional teams to deliver and support end-to-end customer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Experience Analyst work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Customer Experience Analyst typically requires 4-7 years of related experience.