Chief Patient Experience Officer
Chief Patient Experience Officer leads the development and implementation of a patient experience strategy that supports the organization's mission, values, and goals. Creates initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Chief Patient Experience Officer establishes processes for collecting, measuring, and analyzing patient, family, and staff sentiment data and feedback to identify areas for improvement. Oversees the development and execution of role-based training models to enhance each patient interaction. Additionally, Chief Patient Experience Officer requires a bachelor's degree. Typically reports to top management. The Chief Patient Experience Officer manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Chief Patient Experience Officer typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.
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