Contact Center Team Leader (Includes Selling)
Also referred to as: Contact Center Team Leader (Includes Selling), Call Center Team Leader (Includes Selling), Telemarketing Team Leader (Includes Selling)
Requirements and Responsibilities
Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
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Similar Jobs:  Contact Center Team Leader (Includes Selling), Contact Center Representative I (Incl. Selling), Contact Center Representative III (Incl. Selling), Contact Center Representative II (Incl. Selling), Production Team Leader II, Contact Center Director, Contact Center Scheduler, Inbound Contact Center Manager, Contact Center Traffic and Scheduling Analyst, Operations Team Leader
Level of Education:  Contact Center Team Leader (Includes Selling) Salaries with a High School Diploma or Technical Certificate, Contact Center Team Leader (Includes Selling) Salaries with an Associate's Degree, Contact Center Team Leader (Includes Selling) Salaries with a Bachelor's Degree, Contact Center Team Leader (Includes Selling) Salaries with a Master's Degree or MBA, Contact Center Team Leader (Includes Selling) Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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