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Alternate job titles: Contact Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I

The Call Center Scheduler I assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Call Center Scheduler I assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Call Center Scheduler I may require a bachelor's degree. Typic more...



Alternate job titles: Contact Center Scheduler II | Contact Center Forecasting and Resourcing Analyst II | Contact Center Metrics Analyst II | Customer Service Center Scheduler II | Workforce Management Analyst II

The Call Center Scheduler II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Call Center Scheduler II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Call Center Scheduler II may require a bachelor's degree. Typically reports to a manage more...


Alternate job titles: Contact Center Scheduler III | Contact Center Forecasting and Resourcing Analyst III | Contact Center Metrics Analyst III | Customer Service Center Scheduler III | Workforce Management Analyst III

The Call Center Scheduler III analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Call Center Scheduler III maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Call Center Scheduler III may require a bachelor's degree. Typically reports to a man more...


Alternate job titles: Call Center Scheduler II | Contact Center Forecasting and Resourcing Analyst II | Contact Center Metrics Analyst II | Customer Service Center Scheduler II | Workforce Management Analyst II

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tas more...



Alternate job titles: Call Center Scheduler III | Contact Center Forecasting and Resourcing Analyst III | Contact Center Metrics Analyst III | Customer Service Center Scheduler III | Workforce Management Analyst III

Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspe more...


Alternate job titles: Call Center Scheduler I | Contact Center Forecasting and Resourcing Analyst I | Contact Center Metrics Analyst I | Customer Service Center Scheduler I | Workforce Management Analyst I

Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexi more...



Alternate job titles: Top Contact Center Executive | Senior Director of Contact Center Operations | Vice President of Call Center Operations

The Top Call Center Executive develops and administers procedures for interacting with customers in a contact center environment. Plans and directs all aspects of an organization's contact center policies, objectives, and initiatives. Being a Top Call Center Executive may require an advanced degree. Evaluates, analyses contact center operations and oversees any efficiency improvement. In addition, Top Call Center Executive typically reports to top management. The Top Call Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad more...


Alternate job titles: Contact Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor | Workforce Management and Scheduling Supervisor

The Call Center Scheduling Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Call Center Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Call Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Call Center S more...


Alternate job titles: Inbound Contact Center Manager | Inbound Customer Support and Service Manager

The Inbound Call Center Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Call Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of mod more...



Alternate job titles: Outbound Contact Center Manager | Outbound Sales Manager

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers more...


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