Contact Center Representative III - Inbound
Also referred to as: Contact Center Representative III - Inbound, Senior Call Center Representative - Inbound, Call Center Representative III - Inbound, Telemarketing Representative III - Inbound
Requirements and Responsibilities
Answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. May handle difficult situations and assist in training lower level contact center representatives. May require an associate's degree. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience.
Job Statistics
Years of Experience Education Level
Company Size Industry
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Level of Education:  Contact Center Representative III - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative III - Inbound Salaries with an Associate's Degree, Contact Center Representative III - Inbound Salaries with a Bachelor's Degree, Contact Center Representative III - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative III - Inbound Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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