Contact Center Representative II - Inbound
Also referred to as: Contact Center Representative II - Inbound, Call Center Representative II - Inbound, Intermediate Level Call Center Representative - Inbound, Telemarketing Representative II - Inbound
Requirements and Responsibilities
Answers call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Gaining or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Contact Center Representative II - Inbound, Contact Center Representative III - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative I - Inbound, Inbound Contact Center Supervisor II, Inbound Contact Center Manager, Inbound Contact Center Supervisor I, Inbound Contact Center Supervisor III, Contact Center Representative II - Outbound, Outbound Contact Center Supervisor II
Level of Education:  Contact Center Representative II - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative II - Inbound Salaries with an Associate's Degree, Contact Center Representative II - Inbound Salaries with a Bachelor's Degree, Contact Center Representative II - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative II - Inbound Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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