Contact Center Representative I - Inbound
Also referred to as: Contact Center Representative I - Inbound, Entry Level Call Center Representative - Inbound, Call Center Representative I - Inbound, Telemarketing Representative I - Inbound
Requirements and Responsibilities
Answers routine call inquiries regarding the company product and service information by following standard scripts and procedures. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the contact center system as well as updates or checks the order status. Typically requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Contact Center Representative I - Inbound, Contact Center Representative III - Inbound, Contact Center Representative IV - Inbound, Contact Center Representative II - Inbound, Inbound Contact Center Supervisor I, Inbound Contact Center Manager, Inbound Contact Center Supervisor III, Inbound Contact Center Supervisor II, Contact Center Representative I - Outbound, Contact Center Representative I (Incl. Selling)
Level of Education:  Contact Center Representative I - Inbound Salaries with a High School Diploma or Technical Certificate, Contact Center Representative I - Inbound Salaries with an Associate's Degree, Contact Center Representative I - Inbound Salaries with a Bachelor's Degree, Contact Center Representative I - Inbound Salaries with a Master's Degree or MBA, Contact Center Representative I - Inbound Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Entry Level, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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