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Contact Center Quality Manager | | Compare |
Alternate job titles: Call Center Quality Manager | Contact Center Planning and Monitoring Supervisor |
Oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Designs training programs or process enhancements that correct quality issues.... view job details |
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Contact Center Traffic and Scheduling Manager | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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Contact Center Manager | | Compare |
Alternate job titles: Call Center Operations Manager |
Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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Contact Center Senior Manager | | Compare |
Alternate job titles: Call Center Operations Senior Manager |
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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Contact Center Quality Analyst | | Compare |
Alternate job titles: Call Center Agent Quality Monitoring Analyst | Contact Center Planning and Monitoring Analyst |
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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Contact Center Quality Analyst, Sr. | | Compare |
Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst | Contact Center Planning and Monitoring Senior Analyst |
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
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Inbound Contact Center Manager | | Compare |
Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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Outbound Contact Center Supervisor | | Compare |
Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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Contact Center Director | | Compare |
Alternate job titles: Call Center Operations Director |
Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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Contact Center Traffic and Scheduling Supervisor | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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Distribution Center Manager | | Compare |
Alternate job titles: Distribution Center Operations Manager |
Manages the overall planning, organizing, and operations of a distribution center. Oversees all distribution functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure... view job details |
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Data Center Manager | | Compare |
Alternate job titles: Data Center Operations Manager | Data Infrastructure Operations Manager |
Manages data center operations to ensure the performance, availability, and security of an organization's data. Implements procedures and policies for installing, configuring, and maintaining servers, networks, and storage... view job details |
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Call Center Dialing System Administrator | | Compare |
Alternate job titles: Contact Center Dialing System Administrator | Dialer Administrator |
Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to... view job details |
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Top Contact Center Executive | | Compare |
Alternate job titles: Senior Director of Contact Center Operations | Top Call Center Executive | Vice President of Call Center Operations |
Plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
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Quality Generalist Manager | | Compare |
Alternate job titles: Quality General Manager | Quality Methods and Optimization Manager |
Develops and administers policies and procedures for evaluating and improving the quality of products, materials, components and/or manufacturing processes. Makes recommendations to ensure production runs meet established quality... view job details |
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