Call Center Quality Analyst, Sr. Job Description
The following is a full job description for Call Center Quality Analyst, Sr.. Here are the requirements and responsibilities for Call Center Quality Analyst, Sr. along with statistics. If after reading this page you determine that Call Center Quality Analyst, Sr. is not the position you are looking for, you may want to try one of these similar titles: Call Center Quality Analyst, Call Center Traffic and Scheduling Analyst, Sr., Call Center Traffic and Scheduling Analyst, Outbound Call Center Supervisor II, Call Center Director, Inbound Call Center Manager, Call Center Team Leader (Includes Selling), Call Center Quality Manager, Inbound Call Center Supervisor I
Requirements and Responsibilities For Call Center Quality Analyst, Sr.
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs. May require a bachelor's degree in area of specialty and 3-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.
Also Referred to as: Call Center Quality Analyst, Sr., Senior Call Center Quality Analyst
Similar Jobs:  Call Center Quality Analyst, Call Center Traffic and Scheduling Analyst, Sr., Call Center Traffic and Scheduling Analyst, Outbound Call Center Supervisor II, Call Center Director, Inbound Call Center Manager, Call Center Team Leader (Includes Selling), Call Center Quality Manager, Inbound Call Center Supervisor I
Categories:  Customer Services, Consulting Services, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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