Contact Center Quality Analyst
Also referred to as: Contact Center Quality Analyst, Call Center Quality Analyst
Requirements and Responsibilities
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 1 to 2 years of related experience.
GET CUSTOMIZED SOLUTIONS FOR YOUR BUSINESS

Grow your business with detailed skills and

competencies reports, job and employee pricing.

and other compensation tools.

Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Contact Center Quality Analyst, Sr., Contact Center Traffic and Scheduling Analyst, Contact Center Traffic and Scheduling Analyst, Sr., Contact Center Director, Contact Center Scheduler, Inbound Contact Center Manager, Contact Center Quality Manager, Outbound Contact Center Supervisor II, Inbound Contact Center Supervisor I
Level of Education:  Contact Center Quality Analyst Salaries with an Associate's Degree, Contact Center Quality Analyst Salaries with a Bachelor's Degree, Contact Center Quality Analyst Salaries with a Master's Degree or MBA, Contact Center Quality Analyst Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Consulting Services, Entry Level, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
Most Popular Cities for Contact Center Quality Analyst
Job Openings for Contact Center Quality Analyst
View more Contact Center Quality Analyst