National Averages
Call Center Director
Core Compensation Median % of Total
Base Salary $120,754 65.1%
Bonuses $17,281 9.3%
Value of Benefits
Social Security $9,051 4.9%
401K/403B $4,969 2.7%
Disability $1,242 0.7%
Healthcare $6,592 3.6%
Pension $8,696 4.7%
Time Off $16,989 9.2%
Total Compensation $185,573 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
$ Use the Benefits Calculator to compare your benefits with the industry average.
 
Call Center Quality Analyst
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of performance improvement goals and the... view job details
Alternate job titles: Call Center Quality Analyst
 
Call Center Quality Analyst, Sr.
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of quality standards, performance improvement... view job details
Alternate job titles: Senior Call Center Quality Analyst
 
Call Center Quality Manager
Oversees call center quality assurance programs. Establishes standards governing customer interactions, implements screening programs to monitor those interactions, and designs training programs that correct found issues.... view job details
Alternate job titles: Call Center Quality Manager
 
 
Call Center Representative I (Includes Selling)
Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members. Requires an in-depth... view job details
Alternate job titles: Entry Level Call Center Representative (Includes S , Telemarketing Representative I (Includes Selling)
 
Call Center Representative I - Inbound
Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Requires a minimum of a high... view job details
Alternate job titles: Telemarketing Representative I - Inbound , Entry Level Call Center Representative - Inbound
 
Call Center Representative I - Outbound
Responsible for initiating calls to potential clients using a prepared selling script. Promotes and sells products and services of company. Requires a minimum of a high school diploma or its equivalent and 0-2 years of related... view job details
Alternate job titles: Entry Level Call Center Representative - Outbound , Telemarketing Representative I - Outbound
 
Call Center Representative II (Includes Selling)
Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members. Requires an in-depth... view job details
Alternate job titles: Telemarketing Representative II (Includes Selling) , Intermediate Level Call Center Representative (Inc
 
Call Center Representative II - Inbound
Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. May require an... view job details
Alternate job titles: Intermediate Level Call Center Representative - In , Telemarketing Representative II - Inbound
 
Call Center Representative II - Outbound
Responsible for initiating calls to potential clients using a prepared selling script. Promotes and sells products and services of company. May require an associate's degree or its equivalent with 2-4 years of experience in the field... view job details
Alternate job titles: Intermediate Level Call Center Representative - Ou , Telemarketing Representative II - Outbound
 
Call Center Representative III (Includes Selling)
Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members. Requires an in-depth... view job details
Alternate job titles: Senior Level Call Center Representative (Includes , Telemarketing Representative III (Includes Selling
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