Call Center Director Job Description
The following is a full job description for Call Center Director. Here are the requirements and responsibilities for Call Center Director along with statistics. If after reading this page you determine that Call Center Director is not the position you are looking for, you may want to try one of these similar titles: Inbound Call Center Manager, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Call Center Scheduler, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Inbound Call Center Supervisor I, Top Call Center Executive, Call Center Team Leader (Includes Selling)
Requirements and Responsibilities For Call Center Director
Directs the entire operations of the organization's call center facility. Implements and reviews policies and operating structure of the call center. Sets standards and guidelines for interaction with customers. Monitors the calls to ensure that the expectations of the customers are met. Requires a bachelor's degree in area of specialty and at least 10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
Also Referred to as: Call Center Director
Similar Jobs:  Inbound Call Center Manager, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Call Center Scheduler, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Inbound Call Center Supervisor I, Top Call Center Executive, Call Center Team Leader (Includes Selling)
Categories:  Marketing, Executive and Management, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
Job Statistics
Years of Experience Education Level
Company Size Industry
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Job Openings for Call Center Director
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