Call Center Dialing System Administrator

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Call Center Dialing System Administrator is responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to staff. Being a Call Center Dialing System Administrator collaborates with other departments to define call flows that improve customer experience and operational efficiency. Monitors and analyzes call center data to identify trends, diagnose problems, and optimize performance. Additionally, Call Center Dialing System Administrator troubleshoots and resolves technical issues related to dialing systems, system integrations, network connectivity, and hardware problems. Manages system security and compliance, data privacy, and regulatory compliance. Typically requires a bachelor's degree in computer science, information systems, or related field. Typically reports to a manager. The Call Center Dialing System Administrator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Call Center Dialing System Administrator typically requires 2-4 years of related experience.