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Administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. May require the Salesforce Certified Administrator certification. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typic more...
Reviews and addresses problems associated with information systems that support the organization's enterprise infrastructure. Analyzes system requirements and ensures that systems will be effectively integrated with current applications. Ensures that all systems are working at optimal levels. Documents infrastructure design, configurations, processes, and issues to monitor and track the status and health of IT infrastructure. Supports the application development department regarding new technologies and system requirements. Has knowledge of infrastructure, application programming, and web and more...
Responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experien more...
Manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Requires a bachelor's degree in area of specialty. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. T more...
The Business Infrastructure Architect I analyzes system requirements and ensures that systems will be effectively integrated with current applications. Reviews and addresses problems associated with information systems that support the organization's enterprise infrastructure. Being an Business Infrastructure Architect I documents infrastructure design, configurations, processes, and issues to monitor and track the status and health of IT infrastructure. Ensures that all systems are working at optimal levels. In addition, Business Infrastructure Architect I supports the application development more...
The Middleware Integration Architect III provisions platforms and infrastructure with middleware solutions. Performs design, development, installation, tuning, and maintenance of middleware applications. Being a Middleware Integration Architect III defines and documents technical designs and system configurations. Analyzes requirements to implement effective middleware architecture, resolve technical issues, and optimize performance. In addition, Middleware Integration Architect III coordinates with application development and cross-functional technical teams to enable and support middleware i more...
The Middleware Integration Architect II provisions platforms and infrastructure with middleware solutions. Performs design, development, installation, tuning, and maintenance of middleware applications. Being a Middleware Integration Architect II defines and documents technical designs and system configurations. Analyzes requirements to implement effective middleware architecture, resolve technical issues, and optimize performance. In addition, Middleware Integration Architect II coordinates with application development and cross-functional technical teams to enable and support middleware inte more...
The Middleware Integration Architect IV provisions platforms and infrastructure with middleware solutions. Performs design, development, installation, tuning, and maintenance of middleware applications. Being a Middleware Integration Architect IV defines and documents technical designs and system configurations. Analyzes requirements to implement effective middleware architecture, resolve technical issues, and optimize performance. In addition, Middleware Integration Architect IV coordinates with application development and cross-functional technical teams to enable and support middleware inte more...
Designs and implements information systems that will adequately support the organization's enterprise infrastructure. Analyzes system requirements and defines technology infrastructure that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. Documents infrastructure design, configurations, processes, and issues to monitor and track the status and health of IT infrastructure. Ensures that all systems are working at optimal levels and offers support to the application development department regarding new technologies and s more...
Designs and implements information systems that will adequately support the organization's enterprise infrastructure. Analyzes system requirements and defines technology infrastructure that will meet business needs, including server infrastructure, capacity planning, storage requirements, and networking protocols. Documents infrastructure design, configurations, processes, and issues to monitor and track the status and health of IT infrastructure. Ensures that all systems are working at optimal levels and offers support to the application development department regarding new technologies and s more...
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