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View salary and benefits informationProvides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to more...
Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to more...
Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues more...
Identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. May be responsible for promoting products or services. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. more...
Processes, adjusts, and closes claims of moderate complexity in a contact center setting. Prepares initial claim reports, records statements from involved parties, and maintains First Notice of Loss (FNOL) information. Negotiates settlements within approved limits. Does not handle claims requiring outside field adjustment and refers complex claims to designated experts. May handle claims for bodily injury and third-party loss. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specifi more...
The Cable Service Representative III addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. Identifies and resolves customer issues regarding service or billing. Being a Cable Service Representative III may require a bachelor's degree. May be responsible for promoting products or services. In addition, Cable Service Representative III typically reports to a supervisor or manager. Working as a Cable Service Representative III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. W more...
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a custo more...
The Branch Staff Support Services Representative II answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative II completes call tracking and support documentation associated with the Branch Support function. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. In more...
The Branch Staff Support Services Representative I answers questions and provides guidance regarding bank products/services and policies. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative I completes call tracking and supporting documentation associated with the Branch Support function. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. In addition, Branch Staff Support more...
The Customer Service Representative Coach III provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Representative Coach III instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Representative Coach III provides input to assess traini more...
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