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Alternate job titles: Branch Staff Support Services Representative II | Staff Support Resource Specialist II

Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to more...



Alternate job titles: Assistant Branch Manager II - Banking | Bank Branch Manager I

Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require a bachelor's degree. Typically reports to a bra more...


Alternate job titles: Branch Service Resources Manager | Branch Staff Support Services Manager

Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Manages scheduling to ensure the branch support unit is adequately staffed, especially during new product introductions. Defines training plans, reviews the performance of team members, and issues more...


Alternate job titles: Branch Manager - Banking

Manages a retail banking branch office that develops and grows customer relationships, promotes products and services, and delivers efficient operations. Oversees daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. Schedules, manages, and trains branch staff to maintain the required service coverage. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. Accountable for financial, operational, and customer satisfaction goals for the branch. more...



Alternate job titles: Assistant Branch Manager II | Bank Branch Manager I

The Assistant Branch Manager II - Banking performs routine branch opening, closing, customer service, and other operational tasks and activities. Assists the branch manager in the daily operations of a retail banking branch office. Being a Assistant Branch Manager II - Banking assists in training and managing branch staff. Assumes responsibility for the supervision of the branch office during the manager's absence. In addition, Assistant Branch Manager II - Banking ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and servi more...


Alternate job titles: Branch Service Resources Supervisor | Branch Staff Support Services Supervisor

Supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Assists with more complex questions or issues. Onboards new hires and develops team members with training, coaching, and feedback. May require a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. more...



Alternate job titles: Branch Service Manager | Branch Staff Support Services Manager

The Branch Service Resources Manager designs and develops a service and support system to maximize efficiency and limit response time. Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Being a Branch Service Resources Manager monitors and evaluates branch requests to identify knowledge gaps and make training suggestions. Defines and monitors service quality metrics to identify areas of improvement. In addition, Branch Service Resources Manager manages scheduling to ensure the branch support unit is adequately staff more...


Alternate job titles: Bank Teller II

The Branch Teller II records all transactions and prepares daily settlements of teller cash and proofs transactions according to branch procedures. Processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Being a Branch Teller II issues money orders, cashiers' and travelers' checks, and completes foreign currency exchanges. Greets customers, delivers prompt and efficient service and provides information and sells additional bank products and services. In addition, Branch Teller II follows all required security procedures and polic more...


Alternate job titles: Branch Service Representative II | Staff Support Resource Specialist II

The Branch Staff Support Services Representative II answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Provides centralized customer service to the branches by researching and answering questions from branch employees. Being a Branch Staff Support Services Representative II completes call tracking and support documentation associated with the Branch Support function. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. In more...



Alternate job titles: Assistant Branch Manager I - Banking

Assists the branch manager in the daily operations of a retail banking branch office. Performs routine branch opening, closing, customer service, and other operational tasks and activities. Assumes responsibility for the supervision of the branch office during the manager's absence. Assists in training and managing branch staff. Ensures that branch operations follow all company policies and procedures. Maintains the required security, operational, and service quality standards. Usually has completed a bank management training program. May require an associate degree. Typically reports to a bra more...


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