eCommerce Customer Support Manager
Also referred to as: Ecommerce Customer Support Manager, E-Commerce Customer Support Manager, Manager of E-Commerce Customer Support, Electronic Commerce Customer Support Manager
Requirements and Responsibilities
Manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Customer Information Center Manager, Customer Service Manager, eCommerce Customer Service Representative, Sales Support Manager, PC Support Manager, Technical Support Representative I, Technical Support Representative II, Technical Support Representative III, Technical Support Manager
Level of Education:  eCommerce Customer Support Manager Salaries with a Bachelor's Degree, eCommerce Customer Support Manager Salaries with a Master's Degree or MBA, eCommerce Customer Support Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  Internet and New Media, Customer Services, IT -- All, Marketing, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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