eCommerce Customer Service Representative
Also referred to as: eCommerce Customer Service Representative
Requirements and Responsibilities
Responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. May require a bachelor's degree. Typically reports to a supervisor or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. Typically requires 0-2 years of related experience.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  eCommerce Customer Service Representative Sr., Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Customer Service Director, Customer Service Manager, Customer Service Supervisor, Top Customer Service Executive
Level of Education:  eCommerce Customer Service Representative Salaries with a Bachelor's Degree, eCommerce Customer Service Representative Salaries with a Master's Degree or MBA, eCommerce Customer Service Representative Salaries with a JD, MD, PhD or Equivalent
Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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