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Alternate job titles: Website Operations Support Specialist | Web Service Support Specialist | Web Technical Support Representative

The Web Customer Support Specialist interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Customer Support Specialist typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Customer Support Specialist typically reports to a supervisor or manage more...



Alternate job titles: Website Operations Support Specialist | Web Customer Support Specialist | Web Technical Support Representative

The Web Service Support Specialist interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Service Support Specialist typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Service Support Specialist typically reports to a supervisor or manager. more...


Alternate job titles: Technical Client Support Specialist IV

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...


Alternate job titles: Technical Client Support Specialist I

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h more...



Alternate job titles: Technical Client Support Specialist II

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in severa more...


Alternate job titles: Technical Client Support Specialist III

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...



Alternate job titles: Web Customer Support Specialist | Web Service Support Specialist | Web Technical Support Representative

Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job fun more...


Alternate job titles: Website Operations Support Specialist | Web Customer Support Specialist | Web Service Support Specialist

The Web Technical Support Representative interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Technical Support Representative typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Technical Support Representative typically reports to a super more...


Alternate job titles: Digital Content Curator I | Digital Content Specialist I | Web Content Analyst I | Web Content Curation - Entry

The Web Content Specialist I researches, coordinates, edits, and integrates the work of writers and designers to produce layouts that meet established branding and style guidelines. Curates content used for a variety of web, mobile, and other platforms. Being a Web Content Specialist I stays up-to-date on best practices and make recommendations for content strategy. Organizes content in a way that makes sense/is most useful for target customers. In addition, Web Content Specialist I analyzes content needs and studies content consumption data to optimize content. Requires a bachelor's degree. T more...



Alternate job titles: Chat Support Representative I

The Customer Service Specialist - E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - more...


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