Technical Support Representative III
Also referred to as: Technical Support Representative III
Requirements and Responsibilities
Provides complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. May supervise and guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Requires a high school diploma. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience.
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Job Statistics
Years of Experience Education Level
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Level of Education:  Technical Support Representative III Salaries with No Diploma, Technical Support Representative III Salaries with a High School Diploma or Technical Certificate, Technical Support Representative III Salaries with an Associate's Degree, Technical Support Representative III Salaries with a Bachelor's Degree, Technical Support Representative III Salaries with a Master's Degree or MBA, Technical Support Representative III Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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