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View salary and benefits informationThe Customer Care Team Leader responds to and resolves escalated issues and/or unique or complex requests from customers. Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Being a Customer Care Team Leader identifies system and workflow improvements to enhance the team's efficiency. Monitors daily workflow and ensures that correct procedures are followed. In addition, Customer Care Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adj more...
The Home Care Services Nurse Leader establishes appropriate levels of care and ensures quality of nursing care. Directs nursing staff providing clinical services to clients. Being a Home Care Services Nurse Leader requires a bachelor's degree. Monitors compliance with all procedures and regulations for all clinical services. In addition, Home Care Services Nurse Leader typically reports to top management. Requires certification as a registered nurse (RN). The Home Care Services Nurse Leader typically manages through subordinate managers and professionals in larger groups of moderate complexity more...
Schedules workforce needs of Home Care Aides. Tracks aide services and collects and maintains time reports. Typically requires a high school diploma. Typically reports to supervisor or manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. more...
The Home Care Manager coordinates clinician schedules and assigns clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies. Manages a multidisciplinary team of nurses, therapists, and aides that provide professional services to home care patients. Being a Home Care Manager ensures compliance with agency policies and procedures. Monitors utilization, productivity, and tracks patient outcomes. In addition, Home Care Manager typically requires a bachelor's degree. May require an RN license. Typically reports to a director. The Home Care Manager ma more...
Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions f more...
The Nursing Unit Team Leader participates in planning work of assigned units and coordinates activities with other patient care units and related departments. Supervises and coordinates activities of nursing personnel in patient care units. Being a Nursing Unit Team Leader monitors patient recordkeeping activities for accuracy, completion and compliance with all regulations. Ensures that patients' needs are met and evaluates unit nursing care and performance. In addition, Nursing Unit Team Leader requires a bachelor's degree of nursing. Typically reports to a manager or head of a unit/departme more...
Directs nursing staff providing clinical services to clients. Establishes appropriate levels of care and ensures quality of nursing care. Monitors compliance with all procedures and regulations for all clinical services. Requires a bachelor's degree. Typically reports to top management. Requires certification as a registered nurse (RN). Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving es more...
Provides social work services to home care patients and their families. Assesses and treats emotional and behavioral problems related to patient illness. Participates as a member of multi-disciplinary team and may assist patients in treatment planning. May contribute to the formulation of discharge plans. Requires a master's degree of social work. Typically reports to a senior case manager. Years of experience may be unspecified. Certification and/or licensing in the position's specialty is the main requirement. more...
Provides social work services to home care patients and their families. Counsels and provides support for patients' psychosocial needs during illness and treatment. Advises family members about additional services and makes referrals. Participates as a member of a multi-disciplinary team and assists with developing a holistic treatment plan. Requires a bachelor's degree in social work. Requires the applicable State License to Practice Clinical Social Work. Typically reports to a manager. Years of experience may be unspecified. Certification and/or licensing in the position's specialty is the m more...
The Behavioral Health Case Manager Team Leader evaluates performance of case managers. Manages a staff of case managers responsible for emotional, mental or psychological patient care coordination. Being a Behavioral Health Case Manager Team Leader requires a bachelor's degree. Ensures care provided is in accordance with clinical guidelines and organizational standards. In addition, Behavioral Health Case Manager Team Leader typically reports to a head of a unit/department. The Behavioral Health Case Manager Team Leader manages subordinate staff in the day-to-day performance of their jobs. Tru more...
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