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Patient Representative
Alternate job titles: Patient Relations Representative | Patient Experience Representative | Patient Services Representative

The Patient Representative communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Being a Patient Representative working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. In addition, Patient Representative may more...

Patient Relations Representative
Alternate job titles: Patient Experience Representative | Patient Services Representative

Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. May participate in discharge processes or administer patient satisfaction surveys. Follows all app more...

Patient Accounts Representative
Alternate job titles: Patient Claims Representative

Organizes inpatient and outpatient claims for electronic or hard copy mail and forwards to appropriate third party payers. Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. more...

Patient Support Representative
Alternate job titles: Patient Relations Representative | Patient Experience Representative | Patient Services Representative

The Patient Support Representative communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Being a Patient Support Representative working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. In addition, Patient Sup more...

Patient Claims Representative
Alternate job titles: Patient Accounts Representative

The Patient Claims Representative reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary. Organizes inpatient and outpatient claims for electronic or hard copy mail and forwards to appropriate third party payers. Being a Patient Claims Representative typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Patient Claims Representative typically requires 1-3 years of related experience. May be entr more...

Patient Navigator

Supports patients and their families with educational resources about their diseases and helps to navigate the many paths of a healthcare diagnostic and treatment process. Provides age and culturally appropriate information and resources during the diagnostic evaluation. Identifies support groups appropriate for patients and families and coordinates scheduling. Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, child care, translation, and other needed services. Tracks and documents metrics and outcomes. RN is not required but experienc more...

Collections Representative - Healthcare
Alternate job titles: Collections Specialist - Healthcare | Delinquent Medical Account Collections Representative

The Collections Representative - Healthcare contacts patients by phone or mail to request payment and to review their account details. Responsible for requesting payment and collecting overdue balances from patients. Being a Collections Representative - Healthcare maintains patient account records and resolves third party payer issues. Responds to patient questions and sets up alternative pay plans if necessary. In addition, Collections Representative - Healthcare typically requires a high school diploma. Typically reports to supervisor or manager. Being a Collections Representative - Healthca more...

Patient Relations Manager

Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typica more...

Patient Experience Supervisor

Supervises day-to-day activities required to implement and support a patient experience strategy that supports the organization's mission, values, and goals. Oversees tasks and timelines for projects across clinical, support, and administrative functions. Conducts surveys focused on collecting patient and family sentiment data and staff feedback used to analyze and measure program status. May administer or coordinate specialized training programs for staff. Requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be more...

Patient Transporter
Alternate job titles: Internal Patient Transporter | Patient Care Assistant (PCA) | Patient Escort

Transports patients to and from their inpatient beds and other areas like therapy, surgery or radiology. Other responsibilities include retrieving medical records, lab results, supplies and medications. May require a high school diploma or its equivalent. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Typically reports to a supervisor. May require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. more...

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