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Salaries

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Patient Relations Manager

Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typica more...

Patient Relations Representative
Alternate job titles: Patient Experience Representative | Patient Services Representative

Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. May participate in discharge processes or administer patient satisfaction surveys. Follows all app more...

Patient Relations Supervisor
Alternate job titles: Ambulatory Clinic Care Administrative Coordinator

Supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient info more...

Patient Experience Manager
Alternate job titles: Director of Patient Experience | Director of Patient Relations and Engagement | Head of Patient Relations

Manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first lev more...

Community Relations Director

Directs the community relations strategy and programs designed to promote and represent the organization and brand as a socially responsible force in the community. Oversees the planning of outreach programs that engage, support, and partner with the community and produce a positive impact to address local issues. Collaborates with internal and external stakeholders to develop clear objectives and deliver meaningful and measurable results. Supports community relations programs' entire life cycle, including coordinating events, managing volunteers, and executing grant proposals. Requires a bach more...

Labor Relations Director
Alternate job titles: Director of Industrial Relations | Director of Labor Relations

Directs and oversees a company's labor relations programs, policies, and procedures. Establishes and maintains satisfactory labor-management relations, interprets the collective bargaining agreements, administers grievance procedures including arbitrations, and assists all levels of management on labor matters. Requires a bachelor's degree in a related area. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and spec more...

Public Relations Director
Alternate job titles: PR Director

Directs and implements a company's public relations strategies. Manages media relations, announcements, editorial placement, and speaking opportunities. Evaluates and authorizes all forms of communication regarding the organization for release to the public. Develops press releases, white papers and supporting materials. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the fun more...

Investor Relations Director
Alternate job titles: Shareholder Relations Director

Directs and oversees an organization's investor relations function. Communicates with shareholders and/or the general financial community to develop and maintain positive relationships. Implements strategies to ensure the organization's relationships with shareholders reflect positively on the company's stock price. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the function more...

Patient Accounts Director
Alternate job titles: Patient Accounting Director

Oversees all functions of the inpatient and/or outpatient accounting office. Directs a staff of credit, collection, insurance, and billing personnel. Ensures billing deadlines are met. May require a bachelor's degree in area of specialty. Typically reports to top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordinati more...

Physician Relations Director
Alternate job titles: Physician Partnership Director

Directs and oversees programs designed to foster positive relations between physicians and the hospital or healthcare facility. Promotes the organization among members of the medical community in order to establish partnerships and affiliations. Requires a bachelor's degree in area of specialty. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed su more...

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