Member Services Director
Also referred to as: Director of Member Services, Member Services Director
Requirements and Responsibilities
Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.
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Similar Jobs:  Member Services Representative, Legal Services Director, Laboratory Services Director, Member Services Supervisor, Member Services Manager, Member Services Representative, Sr. , Network Service Director, Field Service Director, Volunteer Services Director
Level of Education:  Member Services Director Salaries with a Bachelor's Degree, Member Services Director Salaries with a Master's Degree or MBA, Member Services Director Salaries with a JD, MD, PhD or Equivalent
Categories:  Non-Profit and Social Services, Executive and Management, Healthcare -- Administrative, Insurance
Industries:  Edu., Gov't. & Nonprofit, Healthcare, Insurance,
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