Customer Service Supervisor
Also referred to as: Customer Service Supervisor
Requirements and Responsibilities
Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Annuities Customer Service Supervisor, Customer Service Director, Customer Service Manager, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Top Customer Service Executive, Customer Service Trainer
Level of Education:  Customer Service Supervisor Salaries with an Associate's Degree, Customer Service Supervisor Salaries with a Bachelor's Degree, Customer Service Supervisor Salaries with a Master's Degree or MBA, Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Retail/Wholesale, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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