Customer Service Representative I
Also referred to as: Entry Level Customer Service Representative, Customer Service Representative I
Requirements and Responsibilities
Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Merchant Card Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Customer Service Director, Customer Service Manager, Customer Service Supervisor, Top Customer Service Executive, Customer Service Trainer
Level of Education:  Customer Service Representative I Salaries with a High School Diploma or Technical Certificate, Customer Service Representative I Salaries with an Associate's Degree, Customer Service Representative I Salaries with a Bachelor's Degree, Customer Service Representative I Salaries with a Master's Degree or MBA, Customer Service Representative I Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Entry Level, Retail/Wholesale, Sales
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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