Customer Service Director
Also referred to as: Customer Service Director, Director of Customer Service
Requirements and Responsibilities
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.
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Similar Jobs:  Customer Service Manager, Customer Service Supervisor, Customer Service Representative I, Customer Service Representative II, Customer Service Representative III, Retail Store Customer Service Representative, Top Customer Service Executive, Customer Service Trainer, Network Service Director
Level of Education:  Customer Service Director Salaries with a Bachelor's Degree, Customer Service Director Salaries with a Master's Degree or MBA, Customer Service Director Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services, Executive and Management
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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