Customer Retention Manager
Also referred to as: Customer Retention Manager, Customer Retention Manager
Requirements and Responsibilities
Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Customer Information Center Manager, Customer Service Manager, Customer Retention Supervisor, Customer Retention Representative I, Customer Retention Representative II, Customer Retention Representative III, Customer Service Director, Customer Service Supervisor, Customer Segment Manager
Level of Education:  Customer Retention Manager Salaries with No Diploma, Customer Retention Manager Salaries with a High School Diploma or Technical Certificate, Customer Retention Manager Salaries with an Associate's Degree, Customer Retention Manager Salaries with a Bachelor's Degree, Customer Retention Manager Salaries with a Master's Degree or MBA, Customer Retention Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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