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View salary and benefits informationManages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a sen more...
The Consumer Loan Servicing Senior Supervisor ensures efficiency of collections, escrow, and cashiering operations. Manages personnel that support the consumer loan servicing function. Being a Consumer Loan Servicing Senior Supervisor typically reports to a manager or head of a unit/department. May require a bachelor's degree. The Consumer Loan Servicing Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small departm more...
Supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. Supervises a small group of p more...
The Loan Servicing Representative I - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments, and maintaining payment file of delinquent loans. Performs routine administrative tasks in support of the consumer loan servicing group. Being a Loan Servicing Representative I - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Being a Loan Servicing Representative I - Consumer Loans may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under more...
The Loan Servicing Specialist I - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments, and maintaining payment file of delinquent loans. Performs routine administrative tasks in support of the consumer loan servicing group. Being a Loan Servicing Specialist I - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Being a Loan Servicing Specialist I - Consumer Loans may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close d more...
The Loan Servicing Representative II - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments and maintaining payment file of delinquent loans. Performs routine administrative tasks to support the consumer loan servicing group. Being a Loan Servicing Representative II - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Working as a Loan Servicing Representative II - Consumer Loans typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attai more...
The Loan Servicing Specialist II - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments and maintaining payment file of delinquent loans. Performs routine administrative tasks to support the consumer loan servicing group. Being a Loan Servicing Specialist II - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Working as a Loan Servicing Specialist II - Consumer Loans typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full pro more...
The Loan Servicing Representative III - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments and maintaining payment file of delinquent loans. Performs routine administrative tasks to support the consumer loan servicing group. Being a Loan Servicing Representative III - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Working as a Loan Servicing Representative III - Consumer Loans typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job more...
The Loan Servicing Specialist III - Consumer Loans tasks include verifying thoroughness and accuracy of documents, processing payments and maintaining payment file of delinquent loans. Performs routine administrative tasks to support the consumer loan servicing group. Being a Loan Servicing Specialist III - Consumer Loans typically reports to a supervisor. Requires a high school diploma or its equivalent. Working as a Loan Servicing Specialist III - Consumer Loans typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works inde more...
Manages a group of collection supervisors and develops collection strategies to minimize collection portfolio loss. Responsible for initial and ongoing training of all subordinate personnel. Requires a bachelor's degree. Typically reports to a top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising fr more...
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