 |
| |
| |
|
| |
| Contact Center Traffic and Scheduling Analyst III | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst, Sr. | Sr. Customer Service Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
|
| |
| Contact Center Traffic and Scheduling Analyst II | | Compare |
| Alternate job titles: Call Center Traffic and Scheduling Analyst | Customer Service Center Traffic and Scheduling Analyst |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
|
| |
| Contact Center Traffic and Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Technical Supervisor |
| Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
|
| |
| |
|
| |
| Contact Center Traffic and Scheduling Assistant | | Compare |
| Alternate job titles: Contact Center Traffic and Scheduling Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
|
| |
| Contact Center Traffic and Scheduling Senior Assistant | | Compare |
| Alternate job titles: Contact Center Traffic and Scheduling Senior Assistant |
| Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
|
| |
| Contact Center Traffic and Scheduling Manager | | Compare |
| Alternate job titles: Customer Technical Information Center Manager |
| Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
|
| |
| Contact Center Traffic and Scheduling Analyst I | | Compare |
| Alternate job titles: Contact Center Traffic and Scheduling Analyst I |
| Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
|
| |
| Contact Center Scheduler I | | Compare |
| Alternate job titles: Call Center Scheduler | Contact Center Forecasting and Resourcing Analyst | Contact Center Metrics Analyst | Customer Service Center Scheduler |
| Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes... view job details |
|
| |
| Outbound Contact Center Supervisor | | Compare |
| Alternate job titles: Outbound Call Center Supervisor II | Outbound Call Center Supervisor, Experienced |
| Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
|
| |
| Call Center Dialing System Administrator | | Compare |
| Alternate job titles: Call Center Dialing System Administrator |
| Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to... view job details |
|
| |
| Contact Center Quality Analyst, Sr. | | Compare |
| Alternate job titles: Call Center Agent Quality Monitoring Senior Analyst | Contact Center Planning and Monitoring Senior Analyst |
| Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works... view job details |
|
| |
| Contact Center Scheduling Supervisor | | Compare |
| Alternate job titles: Call Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor |
| Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and... view job details |
|
| |
| Contact Center Scheduling Manager | | Compare |
| Alternate job titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager |
| Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the... view job details |
|
| |
| Contact Center Representative III - Inbound | | Compare |
| Alternate job titles: Call Center Representative III - Inbound | Inbound Customer Resolution Specialist III | Inbound Customer Support and Service Representative III |
| Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services,... view job details |
|
| |
| Contact Center Director | | Compare |
| Alternate job titles: Call Center Director |
| Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance.... view job details |
|
| |
| |
| |
