Search Salaries
Smarter prices start with HR-reported pay data
Employees: Get a Salary Increase
Salaries
View salary and benefits informationThe Call Center Scheduling Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Call Center Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Call Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Call Center S more...
The Call Center Traffic and Scheduling Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Call Center Traffic and more...
Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluate more...
The Call Center Traffic and Scheduling Assistant coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Being a Call Center Traffic and Scheduling Assistant generates and provides call volume reports to leadership. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. In addition, Call Center Traffic and Scheduling Assistant typically requires a high school diploma or equivalent. Typicall more...
The Call Center Traffic and Scheduling Senior Assistant coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Being a Call Center Traffic and Scheduling Senior Assistant generates and provides call volume reports to leadership. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. In addition, Call Center Traffic and Scheduling Senior Assistant typically requires a high school diploma or more...
Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes t more...
The Call Center Scheduling Manager ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Manages the contact center scheduling staff, activities, and goals. Being a Call Center Scheduling Manager is responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Develops and oversees the scheduling systems, including process, policy, and operating structure. In addition, Call Center Scheduling Manager advanced analytical skills are typically required. Requires a b more...
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 y more...
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing, and redirecting inbound traffic in a timely manner to ensure customer satisfaction. Generates and provides call volume reports to leadership. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple compe more...
The Call Center Traffic and Scheduling Analyst I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Call Center Traffic and Scheduling Analyst I collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Call Center Traffic and Scheduling more...
Hot Topics for HR Professionals
Maintain Salary Structures
Create, edit, and model salary structures with CompAnalyst. Accurately reflect and easily manage your pay practices across job families, departments, or divisions. Create a new structure in just three clicks, based on market data or an existing structure in your library. Quickly visualize proposed structure changes using flexible modeling tools.
Services
Get started quickly with personalized setup and training resources, automated data loading, and comprehensive matching and pricing services.
Industry Surveys
Get comprehensive, reliable US compensation data for your specific industry, company size, and labor market.
Browse our complete catalog, showcasing more than 30 regional and global surveys with all the information and data points you need to get pay right.
Hot Topics for Job Salary Data
Adjust Employee SalaryIndividualize employee pay based on unique job requirements and personal qualifications. |
|
Price My Industry JobsGet the latest market pricing for benchmark jobs and jobs in your industry. |
|
Individualize employee pay based on unique job requirements and personal qualifications.
Get the latest market pricing for benchmark jobs and jobs in your industry.
Analyze the market and your qualifications to negotiate your salary with confidence.
Search thousands of open positions to find your next opportunity.