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Contact Center Traffic and Scheduling Manager | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Manager | Customer Service Center Traffic and Scheduling Manager | Traffic Workforce Manager |
Manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call... view job details |
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Contact Center Scheduling Manager | | Compare |
Alternate job titles: Call Center Scheduling Manager | Contact Center Agent and Resources Scheduling Manager | Customer Service Center Forecasting/Optimization Manager | Workforce Management and Scheduling Manager |
Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the... view job details |
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Contact Center Traffic and Scheduling Supervisor | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Supervisor | Customer Service Center Traffic and Supervisor | Traffic Workforce Supervisor |
Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to... view job details |
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Contact Center Traffic and Scheduling Analyst III | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Analyst III | Customer Service Center Traffic and Scheduling Analyst III | Traffic Workforce Analyst III |
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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Contact Center Traffic and Scheduling Analyst II | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Analyst II | Customer Service Center Traffic and Scheduling Analyst II | Traffic Workforce Analyst II |
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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Contact Center Traffic and Scheduling Assistant | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Assistant | Contact Center Traffice and Scheduling Coordinator | Customer Service Center Traffic and Scheduling Assistant | Traffic Workforce Assistant |
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
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Contact Center Manager | | Compare |
Alternate job titles: Call Center Operations Manager |
Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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Contact Center Senior Manager | | Compare |
Alternate job titles: Call Center Operations Senior Manager |
Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents'... view job details |
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Contact Center Traffic and Scheduling Senior Assistant | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Senior Assistant | Contact Center Traffice and Scheduling Senior Coordinator | Customer Service Center Traffic and Scheduling Senior Assistant | Traffic Workforce Senior Assistant |
Assists with monitoring inbound call traffic to ensure efficient distribution of calls to representatives. Coordinates with other teams when overflow occurs, and inbound traffic must be redirected. Assists with monitoring, balancing,... view job details |
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Contact Center Traffic and Scheduling Analyst I | | Compare |
Alternate job titles: Call Center Traffic and Scheduling Analyst I | Customer Service Center Traffic and Scheduling Analyst I | Traffic Workforce Analyst I |
Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet... view job details |
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Inbound Contact Center Manager | | Compare |
Alternate job titles: Inbound Call Center Manager | Inbound Customer Support and Service Manager |
Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training... view job details |
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Outbound Contact Center Supervisor | | Compare |
Alternate job titles: Outbound Call Center Supervisor | Outbound Sales Supervisor |
Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or... view job details |
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Contact Center Scheduling Supervisor | | Compare |
Alternate job titles: Call Center Scheduling Supervisor | Contact Center Agent and Resources Scheduling Supervisor | Customer Service Center Forecasting/Optimization Supervisor | Workforce Management and Scheduling Supervisor |
Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Coordinates with management to forecast headcount needs and... view job details |
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Production Scheduling Manager | | Compare |
Alternate job titles: Production Operations Scheduling Manager I |
Manages the development, preparation, and maintenance of production schedules to guide the production activities and resources that achieve maximum efficiency and meet output and timeline objectives. Collaborates with internal... view job details |
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Distribution Center Manager | | Compare |
Alternate job titles: Distribution Center Operations Manager |
Manages the overall planning, organizing, and operations of a distribution center. Oversees all distribution functions, including order processing, picking, packaging, shipping, and receiving. Monitors inventory levels to ensure... view job details |
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