Contact Center Scheduling Manager
Also referred to as: Contact Center Scheduling Manager, Call Center Scheduling Manager, Customer Service Scheduling Manager
Requirements and Responsibilities
Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
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Job Statistics
Years of Experience Education Level
Company Size Industry
Similar Jobs:  Contact Center Traffic and Scheduling Analyst, Contact Center Traffic and Scheduling Analyst, Sr., Inbound Contact Center Manager, Contact Center Director, Customer Information Center Manager, Contact Center Scheduling Supervisor, Contact Center Scheduler, Contact Center Quality Analyst, Inbound Contact Center Supervisor I
Level of Education:  Contact Center Scheduling Manager Salaries with a Bachelor's Degree, Contact Center Scheduling Manager Salaries with a Master's Degree or MBA, Contact Center Scheduling Manager Salaries with a JD, MD, PhD or Equivalent
Categories:  Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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