Call Center Scheduling Manager Job Description
The following is a full job description for Call Center Scheduling Manager. Here are the requirements and responsibilities for Call Center Scheduling Manager along with statistics. If after reading this page you determine that Call Center Scheduling Manager is not the position you are looking for, you may want to try one of these similar titles: Call Center Traffic and Scheduling Analyst, Inbound Call Center Manager, Call Center Traffic and Scheduling Analyst, Sr., Call Center Scheduling Supervisor, Call Center Director, Outbound Call Center Supervisor II, Call Center Scheduler, Inbound Call Center Supervisor II, Inbound Call Center Supervisor I
Requirements and Responsibilities For Call Center Scheduling Manager
Responsible for managing the call center scheduling staff, activity, and goals. Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. May handle more complex or escalated issues as they arise. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
Also Referred to as: Call Center Scheduling Manager, Customer Service Scheduling Manager
Similar Jobs:  Call Center Traffic and Scheduling Analyst, Inbound Call Center Manager, Call Center Traffic and Scheduling Analyst, Sr., Call Center Scheduling Supervisor, Call Center Director, Outbound Call Center Supervisor II, Call Center Scheduler, Inbound Call Center Supervisor II, Inbound Call Center Supervisor I
Categories:  Customer Services
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
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