Call Center Scheduler Job Description
The following is a full job description for Call Center Scheduler. Here are the requirements and responsibilities for Call Center Scheduler along with statistics. If after reading this page you determine that Call Center Scheduler is not the position you are looking for, you may want to try one of these similar titles: Call Center Scheduler, Sr., Call Center Director, Inbound Call Center Manager, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Inbound Call Center Supervisor I, Top Call Center Executive
Requirements and Responsibilities For Call Center Scheduler
Coordinates the distribution of work tasks to support call center representatives. Monitors incoming call volumes and ensures even distribution among representatives based on workload. Considers time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in-depth issues to representatives. May require an associate's degree and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
Also Referred to as: Call Center Scheduler, Customer Service Scheduler
Similar Jobs:  Call Center Scheduler, Sr., Call Center Director, Inbound Call Center Manager, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Inbound Call Center Supervisor I, Top Call Center Executive
Categories:  Customer Services, Entry Level
Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation,
Job Statistics
Years of Experience Education Level
Company Size Industry
Most Popular Cities for Call Center Scheduler

   Below National Average      Above National Average

Job Openings for Call Center Scheduler
Call Center Scheduler Openings
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