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View salary and benefits informationThe Call Center Representative IV - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative IV - Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative IV - Outbound typically reports to a supervisor or manager. Being a Call Center Representative IV - Outbound has gained full proficiency in a broad range of activities related to the job. Independently perf more...
The Call Center Representative I -Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative I -Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative I -Outbound typically reports to a supervisor. Being a Call Center Representative I -Outbound possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personne more...
The Call Center Representative II - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative II - Outbound may require an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative II - Outbound typically reports to a supervisor or manager. Being a Call Center Representative II - Outbound gains or has attained full proficiency in a specific area of discipline. Works under moderate sup more...
The Call Center Representative III - Outbound promotes and sells products and services of company. Initiates calls to current and/or potential clients by following standard scripts and procedures. Being a Call Center Representative III - Outbound typically requires an associate's degree. Documents and tracks orders and service feedback using a computer system. In addition, Call Center Representative III - Outbound typically reports to a supervisor or manager. Being a Call Center Representative III - Outbound has gained proficiency in multiple competencies relevant to the job. Works independent more...
Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to more...
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers more...
The Outbound Call Center Supervisor monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May requi more...
The Outbound Call Center Supervisor, Sr. monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor, Sr. implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor, Sr. prepares staff work schedules to ensure coverage and coordinate trai more...
The Call Center Representative IV - Inbound researches and resolves complaints to ensure customer retention and satisfaction. Answers call inquiries regarding the company product and service information. Being a Call Center Representative IV - Inbound handles difficult situations and assists in training lower level contact center representatives. Tracks the questions and answers in the contact center system as well as updates or checks the order status. In addition, Call Center Representative IV - Inbound may require an associate's degree. Typically reports to a supervisor or manager. Being a more...
Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year o more...
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