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View salary and benefits informationProvides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. more...
The Specialist Technical Sales Support may require a bachelor's degree. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being a Specialist Technical Sales Support typically reports to a supervisor or manager. Working as a Specialist Technical Sales Support typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h more...
Assists with remote sales development calls and processes for a territory or portfolio of customers. Coordinates with field sales team members to understand customers' unique needs and potential sales opportunities. Initiates customer calls to promote new and existing products and services, offer special discounts and promotions, or provide essential account management services. Provides product information to meet customers' needs, support upselling, and achieve sales targets. Completes routine support tasks to process renewals or sales. Typically requires a high school diploma. Typically rep more...
The Pre Sales Technical Support Consultant I provides support in both pre- and post-sale by attending presentations, product demonstrations, and installations/implementations. Responsible for the support of the sales representatives by providing technical knowledge to clients and potential clients. Being a Pre Sales Technical Support Consultant I typically reports to a supervisor or manager. May require a bachelor's degree in area of specialty. Working as a Pre Sales Technical Support Consultant I typically requires 0-2 years of related experience. Works on projects/matters of limited complexi more...
The Technical Solutions Sales Support Engineer I prepares and delivers sales demos and facilitates technical requirements gathering sessions. Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Being a Technical Solutions Sales Support Engineer I plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementatio more...
The Technical Client Support Specialist I assists customers with installation and issue resolution. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Being a Technical Client Support Specialist I recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Utilizes a database of technical product information to inform decisions and recommendations. In addition, Technical Client Support Specialist I records client interactions, including inquiries, complaints, comments, and actions take more...
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