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Alternate job titles: Customer Care Representative II | Customer Service and Support Representative II

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or more...



Alternate job titles: Customer Service Representative II | Customer Care Representative II

The Customer Service and Support Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Service and Support Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Service an more...


Alternate job titles: Customer Service Trainer II | Customer Service Trainer II - Call Center

The Customer Service Representative Coach II provides updates and details on new products, features, and service offerings. Delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Representative Coach II instructs staff on service level standards, system tools, and policies and procedures. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Representative Coach II provides input to assess training more...


Alternate job titles: At Risk Customer Support Representative II | Customer Service/Retention Representative, Experienced

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. more...



Alternate job titles: Customer Service Representative Coach II | Customer Service Trainer II - Call Center

Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Occasionally directed in sever more...


Alternate job titles: Customer Service Representative II | Customer Service and Support Representative II

The Customer Care Representative II resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative II may utilize a customer relationship application or database to record activities and research product information. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative II requires a high s more...



Alternate job titles: Cable Service Representative II | Telecommunication Service Representative - Intermediate

Identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. May be responsible for promoting products or services. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. more...


Alternate job titles: Network Service Representative II | Telecommunication Service Representative - Intermediate

The Cable Service Representative II addresses issues of telecommunication or cable service interruption, billing inquiries and billing discrepancies. Identifies and resolves customer issues regarding service or billing. Being a Cable Service Representative II may require a bachelor's degree. May be responsible for promoting products or services. In addition, Cable Service Representative II typically reports to a supervisor or manager. Working as a Cable Service Representative II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job fu more...


Alternate job titles: Customer Support Annuity Policies

Processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Typically reports to a supervisor or manager. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 2 to 4 years of related experience. more...



Alternate job titles: Contact Center Scheduler II | Call Center Scheduler II | Contact Center Forecasting and Resourcing Analyst II | Contact Center Metrics Analyst II | Workforce Management Analyst II

The Customer Service Center Scheduler II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Responsible for monitoring the contact center workload and scheduling function. Being a Customer Service Center Scheduler II maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. In addition, Customer Service Center Scheduler II may require a bachelor's d more...


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